Refund policy

By purchasing from us means you agreed with our store policies.

Return & Refund Policy

• All sales are final, and no refunds will be issued. If you experience any issues with your order, please contact us at support@harperandhoutrading.com immediately—we are committed to doing our best to resolve any concerns.

• Once your order has shipped, we are not responsible for lost, stolen, or damaged packages, nor for any delays caused by the shipping carrier. However, we will assist you in filing a claim with the carrier if needed.

Damages and issues

• Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can assess the issue.

• We are unable to provide refunds for items that are damaged, lost, or stolen during transit, but we will do our best to assist you with filing a claim with the shipping carrier.

• To support any damage claims, please record a full 360° unboxing video in clear lighting as soon as you receive your package. This video is required as proof for damage cases.